Q1. What should I do to prevent SLIM N-10 to be damaged?

A1. In order to prevent the PC from being damaged, extend its service time, and ensure your normal use and personal safety, please carefully read the whole User’s Manual and the related safety information and strictly follow the requirements in it. You should also keep the Manual well.

• Please first read the documents attached to the product. The page exclusively inserted should be read firstly.
• Please observe all alarm information and marks on safety.
• Please use the original power adapter, or use special power supply mentioned in the Manual.
  
• Place place the product correctly on your table and make sure the anti-sliding base is installed.
  
• In lightning time, do not plug or unplug the phone cable, network cable, power cord or other conductors connecting outside.
  
• Unplug the power cord before you clean the device. Never use liquid, sprayed cleaning agent or wet cloth to clean the product.
  
• In order to protect the operating system, motherboard and hard disk, please do not keep pressing the power switch or the reset key. Avoid interrupt power failure during system’s running, which might also physically damage the operating system.
  
• Do not remove the shell or repair the product without permission. such work should be done by professionals.
  
• Keep the PC away from heat source Never block the heat vents. Keep your PC away from direct sunshine.
  
• Keep the product away from moisture. Never spill water or other liquid onto it. You should call the professional service personnel under following circumstances:
  • a. The power cord or plug was damaged.
  • b. Conductive liquid went into the product.
  • c. The product was dropped onto the ground or its shell was damaged.
    
  • d. When unidentified errors occurred or the product’s performance is obviously deteriorated, please cut off power immediately and contact professional technicians.

Q2. Which Operative Systems SLIM N-10 supports?

A2. This product supports Windows XP, Windows Vista, Windows 7 and other normal operating systems. If you want to install a new or change your current operating system, you can consult your local distributor, or you can connect the PC to an external CD-ROM and use the disk for installation.

Q3. There is any troubleshooting help for SLIM N-10?

A3. Yes,
Giada Mini PC was designed with the latest technologies and strictly tested before delivery. It can provide long service time during which few failures might occur. You may encounter some simple problems on setup, operation or system compatibility at times you use the product. In this part, we will present the information on how to identify the cause of a failure and how to solve the problems.
 
Identification: When your PC has a problem, please check it by referring the information provided below:
 
1. PC has no reaction after the host is powered on.Make sure the power is supplied to the host and the monitor, and check the power supply is normal running state. If the hardware has been upgraded, make sure the new hardware was properly and reliably installed. Check whether all signal cables are properly connected, including cables between the keyboard and host, and mouse and host.
 
2. Host is automatically shut off. Please check whether the power supply is cut off, or the power adapter is firmly inserted.
 
3. After the host is started, the start-up information appears. However, the operating system can't be loaded. The start-up order of setup tools is not compatible with the configuration of the PC, or a password is set for your operating system. In the latter case, you should enter the password to load the operating system.
 
4. Speaker sounds when the system is being electrified. Check whether there is any part inside the host, especially whether the hard disk and memory are properly installed. Note: The shell of the host should be opened only with the assistance of professionals from ASL.
 
5. When the system is started, it seems the set parameters of the host have been changed. It is possible the BIOS setup made at the time the system exited last time was not saved.
 
6. PC stops responding Press to terminate the program whose response is stopped. If the system can't be restored after a long time, you should press the power switch on the host to turn off the PC, and start it. Then check whether the newly installed hardware is compatible with your system.
 
7. PC runs slowly and dies frequently. Use virus-killing software to check whether the system is infected by computer virus. Check whether excessive programs are added when the computer is being started. They may temporarily occupy too many resources. If many programs are installed in your system and the system has not been optimized for a long time, it will also run slowly. In this case, you should run the optimization software programs for the disk, or run the third-party optimization software. If the problem still exists after above measures are taken, it is recommended that the operating system be re-installed.
 
8. Abnormal display and sound. If some software or game programs can't run normally, you should check whether the software failure is caused by wrong operation (including wrong installation of operating system and drive). Check whether the version of your DirectX is conforming.
 
9. Sound disappeared abruptly. Check whether the connection between power amplifier and speaker are reliable, and double click the volume icon to see whether the audio part is set as "mute".
 
10. Can't access to Internet. Check whether the network system is properly connected, or the wireless router runs normally. Check whether the drive for the network equipment is properly installed and the related parameters are correctly set. Finally, make sure the ISP service is still valid.
 
11. System can't access the information on hard disk. Check whether the hard disk is infected by virus. Note whether the hard disk is detected during the self-detection process.
 
12. Blue screen and dead machine. Check whether the system is infected by virus. If the problem still exists, it is recommended that the operating system be re-installed.
 
13. PC can't recognize USB devices or USB devices can't run normally. Check whether these devices are properly installed (or the power is turned on), or the latest version of the drive for the device is installed.
 
If the problem can't be solved even after the above measures are taken, you may contact our customer service center or log in the official forum of ASL.
 
Please prepare the materials listed below before you contact so as to receive prompt service from us.

• True product name and model;
• Product code and its serial number;
• Date of purchase;
• Brief introduction of the problem on your PC;
• Information concerning the software and other external hardware.